Terms of Service

Last updated: November 26, 2025

Welcome to Chasing Dreams USA (“we,” “us,” “our”). By accessing or purchasing from chasingdreamsusa.com (the “Services”), you agree to these Terms of Service (“Terms”). Please read them carefully before using our website.

1. Overview

Chasing Dreams USA is an online store offering home décor, kitchenware, cutting boards, apparel, accessories, mugs, gifts, and made-to-order items. Some products may include customization or personalization.

By using our website, you confirm that you are at least the age of majority in your state or province of residence and that you agree to these Terms, our Privacy Policy, and our Refund & Return Policy.

2. Use of Our Site

You agree to use the Services for lawful purposes only. You must not interfere with the website, attempt unauthorized access, or provide false information.
You agree to provide accurate and complete billing, shipping, and contact information.
We may refuse service or cancel orders if we believe these Terms have been violated.

3. Products and Personalization

Many items are made to order. Due to production variations and display differences, slight variations in appearance may occur.
Personalized or custom-made items are final sale unless they arrive damaged, defective, or incorrect. Please double-check all personalization details before submitting your order.

4. Pricing and Payments

All prices are listed in U.S. dollars (USD). Prices, descriptions, and availability may change at any time.
Taxes and shipping charges will be shown at checkout when applicable.

By placing an order, you authorize us and our payment partners to charge your payment method. If a pricing or listing error occurs, we may cancel the order and issue a refund.

5. Shipping and Processing

Most orders are processed within 3–7 business days. Shipping times may vary based on product type, location, and carrier performance.
Once your order ships, you will receive a confirmation email with tracking information.
Carrier delays or delivery issues may occur that are outside our control. We will assist in contacting the carrier if a problem arises.
For more details, please review our Shipping Policy.

6. Returns, Refunds, and Exchanges

Our Refund & Return Policy is incorporated into these Terms.
Return eligibility varies by product and is listed on each product page with a 7-day or 14-day window.

Damaged, defective, or incorrect items must be reported within the listed timeframe.
Non-personalized items may be eligible for return if unused and in original condition.
Personalized or custom-made items are not eligible for return unless defective or incorrect.
Return shipping costs for non-defective returns are the customer’s responsibility.

Refer to our Refund & Return Policy for complete details.

7. Account Information

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Please notify us immediately of any unauthorized use.

8. Intellectual Property

All designs, images, logos, product descriptions, branding, and website content are the property of Chasing Dreams USA or licensed to us.
You may not copy, reproduce, modify, or distribute any content without written permission.

9. Third-Party Services

We use third-party service providers for payment processing, shipping, analytics, email communication, and website functionality.
Your use of these services is subject to their respective terms and privacy policies.
We are not responsible for the actions, content, or practices of third-party providers.

10. Disclaimers

The Services are provided “as is” and “as available.”
We do not guarantee uninterrupted operation, error-free performance, or the accuracy of website content.
To the fullest extent permitted by law, we disclaim all warranties, express or implied.

11. Limitation of Liability

To the extent permitted by law, Chasing Dreams USA is not liable for indirect, incidental, special, or consequential damages arising from your use of the Services or products purchased.
Our maximum liability for any claim will not exceed the amount paid for the order.

12. Indemnification

You agree to indemnify and hold harmless Chasing Dreams USA from any claims, losses, or liabilities arising from your misuse of the Services or violation of these Terms.

13. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with a new “Last updated” date.
Continued use of the Services after updates means you accept the revised Terms.

14. Contact Us

If you have questions about these Terms or need assistance, you may contact us:

Email: ChasingButterfliesUSA@hotmail.com
Phone: (904) 347-4623
Website: https://chasingdreamsusa.com
Location: St. Augustine, FL 32086