Refund policy
Refund & Return Policy
We truly appreciate your purchase and want every order to arrive exactly as it should. If there is an issue with your order, please contact us within 3 days of delivery so we can assist you.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of delivery. Please provide your order number along with clear photos of the item and its packaging so we can review the issue and assist you with an appropriate resolution.
All Sales Are Final
Unless an item arrives damaged or defective, all sales are final. We do not accept returns or exchanges and do not provide refunds for change of mind, ordering the wrong item, size, design, color, or personalization, or other customer preference.
Please review all product details and your order carefully before completing your purchase.
Important Notice Regarding Previous Policies
We are currently updating our individual product listings to reflect this new Refund & Return Policy. Because we offer a variety of products, it may take some time for every listing to be updated.
During this transition, you may see an older return, refund, or exchange policy within an individual product listing.
This Refund & Return Policy is our current policy and supersedes any previous return, refund, or exchange terms that may still appear on an individual product listing. Any older return or refund information shown within a product description or listing is no longer applicable.
Contact Us
If your item arrives damaged or defective, please contact us at:
Please include your order number and clear photos of the item and packaging so we can assist you as quickly as possible.
Thank you so much for shopping with ChasingDreamsUSA and supporting our small business. We truly appreciate your order and your understanding of our policies.