Shipping policy
Shipping Policy
Last updated: August 26, 2026
Thank you for shopping with Chasing Dreams USA! We truly appreciate your order. Please review the information below regarding processing, shipping, tracking, and delivery.
Processing Time
Most orders are processed within 2–5 business days. Many of our items are made to order to ensure quality and accuracy.
Processing times may vary depending on the product, customization, order volume, or production requirements. If a different processing timeframe applies to a particular product, it may be noted on the individual product listing.
Business days do not include weekends or holidays.
Shipping Time
Estimated delivery is generally 2–5 business days after your order ships.
Delivery times are estimates and may vary depending on your location, shipping method, carrier performance, weather, holidays, and other circumstances outside of our control.
Processing time and shipping time are separate. Your estimated total delivery timeframe includes both the time needed to prepare your order and the time your package spends in transit.
Shipping Locations
We currently ship to addresses within the United States only.
Order Accuracy & Shipping Addresses
Please carefully review your shipping address before completing your purchase. Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, failed deliveries, lost packages, or packages returned to sender due to an incorrect or incomplete address provided by the customer.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be shipped again.
Tracking Information
Once your order ships and tracking information becomes available, you will receive a shipping confirmation email with your tracking number so you can follow your package's progress.
Please keep in mind that tracking information may take some time to update after the carrier receives your package.
Carrier Delays
Shipping estimates are based on information provided by USPS, UPS, FedEx, and other shipping carriers.
Once a package has been transferred to the shipping carrier, delays caused by weather, holidays, carrier disruptions, staffing issues, or other circumstances outside of our reasonable control may occur.
While we cannot guarantee carrier delivery dates, we are always happy to assist you with available tracking information if a shipping issue arises.
Damaged or Defective Orders
If your item arrives damaged or defective, please contact us within 3 days of delivery.
Please provide your order number along with clear photos of the item and its packaging so we can review the issue and assist you with an appropriate resolution.
Returns, Refunds & Exchanges
Unless an item arrives damaged or defective, all sales are final. We do not accept returns or exchanges and do not provide refunds for change of mind, ordering the wrong product, size, design, color, personalization, or other customer preference, except where otherwise required by applicable law.
Our current Refund & Return Policy applies to all orders.
We are currently updating our individual product listings, and some listings may temporarily contain older return or refund information. Our current Refund & Return Policy supersedes any previous return, refund, or exchange terms that may still appear within an individual product listing or description.
Please refer to our Refund & Return Policy for complete details.
Contact Us
If you have any questions about your order or shipping, please contact us at:
We are always happy to help and will respond as quickly as possible.